App is not recording drives or scores for certain drivers.

Typically this means LifeSaver is closed or inactive,  or the data/location services isn’t talking to the server.
These steps will normally resolve the problem:
1) Have users go to iPhone > Settings > LifeSaver app to confirm that Location is set to ‘Always’ and Background App Refresh is set to ‘On’. See this screen shot of settings to ensure those are setup correctly.
2) Next have users ‘swipe close’ the LifeSaver app (double click the iPhone home button) and then reopen LifeSaver and place it in the background again by hitting the iPhone home button.
3) Also ask user (parent/fleet admin) to check:
– is driver’s cell data on while driving?
– confirm driver’s iOS version: 10 or 11?
— If 10: these are the known issues: (none as of Oct-20-2017)
— If 11: upgrade to 11.0.3, uninstall and reinstall LifeSaver from App store.

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